NDIS Fees and Cancellation Policy

Cancellation fees

For Group Support services, the full fee will apply when you make a cancellation no matter how much notice you give us. This includes any 1:1 support that are part of during your Group Support.

For 1:1 Individual Counselling Support, you will only be charged a cancellation fee if you give us less than 2 days notice (48 hours). This is called a short notice cancellation. Short notice cancellation fees are made using the hourly rate of the same support item as would have been used if you had attended the appointment.

If you are using NDIS funding to pay for SoSAFE! Training, there is no cancellation fee. SoSAFE! Training can be rescheduled as many times as you need and will only be billed after you complete the training. However, please let us know you need to reschedule as soon as possible.

Using NDIS funds to pay for your service

When the participant’s NDIS plan is managed by NDIA, SHFPACT will request payment once a service booking has been created and the support has been delivered.  

For self-managed or plan-managed participants, SHFPACT will prepare and send the invoice to a participant’s carer or plan manager after the delivery of the service. In this case, the payment request is not required. 

Prepayment is not available unless SHFPACT has received prior approval in writing from the NDIA.