Our Clinic

Appointment Duration

Different issues require varying appointment times, however, most of our appointments are 30 minutes long. Your time is very important to us and all doctors and nurses work hard to try to make sure clinics run on time. However, there are times where due to individual client needs or unforeseen circumstances clinics may run late. We appreciate your patience with this and ask that you allow sufficient parking time to allow for this.

New clients are asked to please arrive at least 10 minutes before the start of their appointment to complete paperwork which includes general information and a medical questionnaire. Should the booked time not be long enough to address the issues raised within the consultation, another appointment can be made for a return visit so these needs can be met.

Client Fees

SHFPACT is not a bulk billing clinic, fees apply for all services.

Concessional fees are available for:

• All clients 21 and under.
• Full time students under 25.
• Commonwealth concession card holders.

Please speak with our reception team about fees when making your appointment, and they will advise you of the likely cost of your consultation.

Clinical Services for People with Disability

Please advise the receptionist at time of booking if you need any of the accommodations listed below.

The SHFPACT clinic can offer longer appointments for people who may need more time with the clinician. SHFPACT also supports individuals to bring along a carer or support person to the consultation if this will help with comfort levels of a client’s visit. SHFPACT aims to be as accessible as possible. There is accessible parking and an accessible entrance to the clinic in Darwin Place. The SHFPACT reception team can organize the services of an AusLAN interpreter- please let them know at the time of booking if you require this service.

For more information, or to request assistance with an appointment, please phone SHFPACT reception on 02 6247 3077.

Clinical Services for Culturally and Linguistically Diverse People

Language barriers can make it more difficult for people whose first language is not English to find and use health services.

The SHFPACT reception team can organise the services of a TIS qualified interpreter – please let them know at time of booking if you require this service.

SHFPACT clinical and education team may also be able to source information on sexual and reproductive health in an individual’s preferred language.

Clients Rights and Responsibilities

Language barriers can make it more difficult for people whose first language is not English to find and use health services.

Clients have the right to: 

• Confidentiality
• Clear, respectful, equitable and honest communication
• Be treated with courtesy and consideration
• Retain personal dignity and privacy
• Access their personal file
• Detailed information in relation to a condition, treatment, side effects and possible outcomes in order to make informed choices.
• Autonomy in making informed decisions.
• Participate actively in their health care, including the right to decide whether or not to comply with action plans and treatment programs which have been chosen in consultation with their health care provider.
• Consent to, or refuse treatment, including participation in educational or research programs which may involve care given by clinical trainees.

Clients have a Responsibility to

• Arrive for appointments on time. If a client arrives late for an appointment, they may be asked to reschedule the appointment for another time in order to avoid delays for other clients attending the clinic.
• Notify the clinic if they are unable to attend. Please note that SHFPACT has a 2-hour cancellation policy. If you fail to cancel an appointment with less than 2 hours’ notice, SHFPACT reserves the right to charge you the cost of the appointment or a $50.00 late cancellation/no show fee.
• Be sure they have a clear understanding of the details of their consultation including any condition and/or treatment.
• Provide details of relevant past medical history.
• Follow treatment and action plans including attendance for follow up, investigations, medical imaging (ultrasounds, scans, Xrays) and specialists’ appointments within the time frame advised by the health care provider.
• Treat SHFPACT staff with courtesy and consideration.

Privacy Policy

Our Privacy Statement is a summary statement of SHFPACT’s obligations, commitments and practices in collecting, using, storing, and destroying personal information kept about individuals who use SHFPACT’s services. SHFPACT’s full Privacy Policy contains additional explanatory and procedural information intended to help SHFPACT staff implement this Policy.